Shipping & Refund Policy


When will my order be shipped out?

We will process your order in about 48 hours and ship it out as soon as we can. We ship First Class USPS, Monday through Friday (closed for standard holidays) and any orders placed over the weekend will be shipped on Monday.

How much does shipping cost?

We are excited to offer free shipping for standard shipping. Expedited shipping is $15.

When will my order arrive?

Through USPS First Class shipping, expect your delivery within 4-7 business days. If it still hasn’t arrived after a week, feel free to reach out to our team at [email protected] so we can look into it for you.

Can you overnight my package?

At this time we do not offer overnight shipping.

What’s your refund policy?

We hold ourselves to the highest of standards and we truly want your pet to benefit from our products. We have a 30 day money back guarantee because we encourage you to try it for a month, but understand it may not be the absolute perfect fit for your pet. If you would like to request a refund or exchange, please contact our customer service team within 30 days of delivery by emailing [email protected] or calling 888-YUP PUP-1(888-987-7871). All items are shipped USPS.